Privacy Policy

Our Privacy Policy Effective Date: January 18, 2025

PRIVACY POLICY

Last Updated: January 18, 2025

PLEASE CAREFULLY READ THIS PRIVACY POLICY IN ITS ENTIRETY PRIOR TO VIEWING AND/OR USING THIS SITE.


This Privacy Policy explains how Level Up Brands LLC (‘we,’ ‘us,’ ‘our’) collects, uses, and safeguards personal and non-personal information from users of The UGC Network (the 'Sites'). It applies to your use of Sites, Content, and Products offered through The UGC Network, including services like UGC Creator Directory access, introductions to creators, strategic consulting, creator brief templates, and UGC Network analytics solutions. By using our Sites or accessing our services, you agree to this Privacy Policy and our Terms and Conditions.

If you do not agree, please refrain from using the Site or participating in the Community.

Please read our Terms and Conditions for additional information regarding the use of our Site, Community, Content, and services. The Terms and Conditions can be found here:

https://theugcnetwork.com/terms-conditions-page.

DEFINITIONS

This website, including all associated websites, sub-sites, and platforms (“Site”), is owned and operated by Level Up Brands LLC (the “Company,” “we,” “us,” or “our”).

The term “you” refers to the user and/or viewer of this Site.

The term “Content” includes all materials provided through our Sites, including guides, courses, blogs, emails, graphics, and resources.


The term “Products” refers to digital products, strategic consulting, introductions to creators, creator brief templates, analytic solutions, and access to the UGC creator directory.


The term “personal information” includes any information you voluntarily provide, including your name, email address, phone number, billing and payment details, survey responses, and Creator Directory request submissions.


The term “non-personal information” includes data automatically collected using cookies, pixels, and tracking technologies, including browser type, IP address, referral sources, navigation data, and interactions with any of The UGC Network funnels.

INTRODUCTION

We value your privacy and are committed to protecting your personal and non-personal information.


This Privacy Policy applies to the personal and non-personal information collected through The UGC Network funnel, including opt-ins for the waitlist or form for access to the UGC Creator Directory, UGC Creator Resources, and Creator Connection & Communication Platforms. By participating in any, you may be invited to explore related opportunities in the other.

This can also include information collected on the:

Site;

Membership Community Area;

Products and/or services;

Social media platforms;

surveys;

Business operations;

UGC creator directory;

Marketing and business development activities;

Customer service; and

Communications.

PLEASE CAREFULLY READ THIS PRIVACY POLICY IN ITS ENTIRETY. BY USING THIS SITE, YOU VOLUNTARILY AGREE AND ACKNOWLEDGE TO BE BOUND BY THIS PRIVACY POLICY AND YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY AND THE TERMS HEREIN, THEN EXIT THIS SITE AND DO NOT ACCESS OR USE OUR SITE OR CONTENT.

INFORMATION WE COLLECT & USE

If you opt in to download the UGC Creator Directory or UGC Creative Brief Templates or any other UGC Network branded products and resources through The UGC Network funnel sites or community, we may use your personal information to invite you to join a future UGC Network Community. Additionally, if you complete the form for access to the UGC Creator Directory, we may use your information to recommend relevant opportunities, resources, and tools provided in the UGC Network.

When you use our website, we may collect information in two ways: 1) personal information that you have voluntarily provided to us; and 2) non-personal information that is automatically collected using data collection technology.

We collect information in two primary ways: personal information that you voluntarily provide and non-personal information collected automatically.

Personal information
This information is voluntarily provided by you and may include your name, email address, phone number, billing and payment information, account details, comments, responses to surveys or forms, and participation in Community discussions or events. This includes information provided for access to the UGC Creator Directory, analytics services, brief templates, or strategic consultations. Example: Name, email, company details, project needs, payment information, and correspondence records.

Non-personal information
This information is automatically collected using cookies, pixels, and similar technologies. It includes your browser type, IP address, operating system, referral source, navigation data, and interactions within the Community.

You may voluntarily provide your personal information to us in various ways, including but not limited to when you: opt in to receive free resources and information; to receive downloads; subscribe to our newsletter/email list, engage in our content , comment on social media posts, purchase a product or service; register for a free or paid event/webinar, course, class, or the like; contact us with an inquiry; provide comments; browse our Site; enter a promotion; fill out a form and/or request to receive other products or services from us. Data collected automatically, such as usage patterns or interactions with creator platforms.

We use this information to provide you with the requested information, materials, content, newsletters, promotions/special offers, the product/service you purchased, the email we promised, and to improve the performance of our Site.

Billing and Payment Information provided by you to purchase products or services from the Company is collected and processed to fulfill your order and will not be retained any longer than necessary. We use this information to run and manage our Site and business, including but not limited to billing disputes and processing financial information. We use third-party data processors to collect and complete payment transactions. We do not retain nor have access to your payment information.

Should we use social media paid advertising and you engage with such advertisements on social media platforms such as Facebook, Instagram, or others, please be aware that we may collect and utilize data to enhance the relevance of our promotional content. This data includes information related to your interactions with our ads, demographic details, and, in some cases, the location from which you access our advertisements. Our primary goal in utilizing this data is to deliver tailored and engaging content that aligns with your interests and preference.

Non-Personal Information Collected Using Data Collection Technology:

We automatically collect non-personal information regarding your activity on our Site. This information, if collected, is collected using computer code sent to your computer known as “cookies” and/or is collected using computer code sent to your browser, known as “pixels”. We use this information to maintain and improve our Site, enhance your user experience and for marketing purposes. We will not use your IP address to personally identify you.

Use of our Site. If you are browsing the Site, you are not required to provide personal information to do so. By voluntarily providing your personal information to us, however, you are providing consent for us to use, collect and process said information. Please note that if you provide your personal information in a public setting, where said information is viewable by others, (e.g. commenting on a blog or social media) you acknowledge and accept that the Company is not responsible for others’ use of that information.

HOW WE USE YOUR INFORMATION

We use your personal and non-personal information as follows:

To operate and improve The UGC Network funnel and opt-in process (aka our Site);

To facilitate creator-brand connections via the UGC Creator Directory;

To provide tools like analytics, brief templates, and strategic recommendations;

To conduct general business operations;

To track usage patterns and improve the quality of our services;

To comply with legal obligations related to data sharing within the directory;

To provide services like the Creator Directory, where brands can connect with creators;

To promote affiliate products, including courses and tools, through email campaigns and The UGC Network;

To deliver relevant updates, educational content, and promotional offers for affiliate tools and resources;

To learn how you navigate within the Site;

To know how many unique users visit the Site;

To obtain research and analytical information for Site improvements;

To tailor content and/or offerings to your interests;

To tailor our marketing efforts;

To send periodic emails regarding your orders, updates, or other relevant information;

To fulfill our contractual obligations to you;

To enforce our Terms of Use;

To enforce our Terms & Conditions;

To enforce contractual obligations/agreements and/or seek remedies/damages;

To process our legitimate business interests;

To provide exceptional customer service and communicate with you;

To personalize your experience on our Site;

To improve and develop our Site;

To improve and develop new products or services;

To provide our products and services to you;

To process your purchases and/or downloads;

To process your requests;

To comply with legal requirements;

To protect legal rights and prevent misuse; and

To detect any illegal or unauthorized activities.

We will also automatically enroll you to our email list to receive free additional email messages from the Company any time that you provide your personal information to us. However, you can unsubscribe at any time by clicking the unsubscribe button located at the bottom of every email from the Company.

The opt-out list, also known as a suppression list, will be maintained for compliance purposes. Overall, we use your personal information to manage our relationship with you and business operations.

If you join The UGC Network or request the UGC creator directory, we may use your information to add you to a directory we share with creators, recommend courses, tools, and affiliate opportunities that we feel can help elevate your brand.

DISCLOSURE OF YOUR INFORMATION

We will collect, use, share and otherwise process your personal and non-personal information in accordance with this Privacy Policy. We may internally share and process your personal and non-personal information within our Company. The Company’s personnel may have access to such information to provide and operate our products or services or Site in the normal course of business.

We will not sell, trade, share or otherwise disclose your personal information to unrelated third-parties without your prior written consent or another valid basis as permitted by law.


Information shared with brands seeking creators for campaigns or collaborations is restricted to what is provided in the UGC Creator Directory submission.


Third-party tools (e.g., analytics platforms or email marketing services) may process data for operational purposes. Brands receiving Creator Directory information are responsible for handling personal data in compliance with applicable privacy laws.

At our discretion, we may offer third-party products, services, material, information or website links to other websites on our Site. We have no responsibility or liability for the content or privacy policies associated with these third-parties, who may or may not have their own privacy policies. If we become aware that our third-party providers are using or improperly disclosing your personal or non-personal information, we will take all commercially reasonable steps to cease or correct the improper use and disclosure.

Although we conduct a majority of the data collection, we do engage certain third-party service providers to assist us in providing our products or services to you and for no other purpose. The following providers, which we use, may have access to your personal information:

An email delivery service;

An online webinar/course provider;

A cloud service provider;

A gateway/payment provider;

A hosting service provider; and

A website analytics provider.

We may also disclose aggregated, non-personal information received from third-party providers without restriction. We may also disclose your personal information to law enforcement or government agencies as required by law or as necessary to protect our rights or the rights of others.


Creator Directory Access

Access to creator directory profiles will follow strict privacy guidelines. Information such as portfolio links and contact details will be shared solely for facilitating partnerships or collaborations. Brands are required to use this information only for intended purposes and comply with privacy regulations.

ANALYTICS INFORMATION

We may use Google Analytics to analyze the usage of our Site and the traffic thereto. It helps us understand how you use and interact with our Site. Google Analytics gathers this information about you and your use of our Site by the use of cookies (for more information please refer to the below section entitled “Cookies Policy”). This information is then gathered as it relates to our Site and is used to create reports about users' interaction with our Site and to understand how traffic is driven to our Site. Additional information about how Google uses data received from its partners, like us, is available at: https://www.google.com/policies/privacy/.

We may also use Google Ads and/or Facebook Ads to measure performance and provide advertising campaigns that report back insights into how you and others saw and/or interacted with the ad(s). We may also use remarketing and/or retargeting ads for marketing purposes and to market our products and/or service and/or Site with other third-party companies, such as Instagram/Facebook/Google, based on your past history of visiting our Site. This may be accomplished via pixels, cookies or other similar automatic data collection technology.

The Company reserves the right to use tracking pixels, which collects data on visitors to our Site from social media platforms such as Facebook. This helps us track conversions from targeted ads, track user behavior, collect web traffic, optimize ad performance, and build a targeted audience for remarketing and future marketing purposes, similar to a cookie.

COOKIES POLICY

A cookie is a text file that contains an identifier (a string of letters and numbers) that is sent by a web server and kept by the browser. Each time the browser requests a page from the server, the identification is delivered back to the server. Cookies are classified as "persistent" or "session" cookies. A persistent cookie will be saved by a web browser and will remain valid until it is destroyed by the user before the expiry date; on the other hand, a session cookie will expire when the web browser is closed at the conclusion of the user session. Cookies do not usually contain information that can be used to personally identify a user, but the personal information that we store about you may be linked to information stored or obtained from cookies.

We use cookies for the following purposes:

authentication – we use cookies to identify you when you visit our Site and as you browse and/or navigate our Site;

active status – we use cookies to help us to determine if you are logged into our Site and/or to remember and process items in your cart;

security – we use cookies as a security protocol to protect your account, including preventing fraudulent use of login credentials, and to protect our Site and services generally;

advertising – we use cookies to tailor our advertisements to be relevant to you;

and analysis – we use cookies to help us to analyze the use and performance of our Site and services.

Most browsers allow you to refuse to accept and/or delete cookies. The methods for doing so vary from browser to browser, and from version to version. Users can manage their cookie preferences via browser settings or by using our cookie management tools. However, you can obtain updated information regarding blocking and deleting cookies via the following:

Google Chrome OPT OUT

Firefox OPT OUT

Opera OPT OUT

Microsoft Internet Explorer OPT OUT

Safari OPT OUT

Microsoft Edge OPT OUT

Please note that the blocking or disabling of certain cookies may have a negative impact on the functions or features of our Site. That is, some features of our Site may not be available to you if you choose to block or disable certain cookies.


We strive to comply with data protection laws applicable to our visitors, including GDPR for EU residents. Visitors may adjust cookie settings via their browser preferences to control how their data is collected and used. We are actively working to provide an enhanced cookie management system in the future to better serve all visitors.

THIRD PARTY LINKS AND SERVICES

If you opt-in for access to the UGC Creator Directory through the UGC Network, we may share your information with third-party platforms that facilitate connections between creators and brands. These third parties are required to handle your information in accordance with their privacy policies. Additionally, The UGC Network may utilize third-party tools for course delivery and email communications.

AFFILIATE DISCLOSURE

The UGC Network may recommend tools, software, or services to enhance brand-creator collaborations. Some links may be affiliate links, earning us a commission at no additional cost to you. These recommendations are based on our assessment of their value for creator-brand engagement

HOW WE PROTECT YOUR INFORMATION

We will only keep your personal information for as long as you want to stay connected with us. As this time will vary, there is no precise duration to provide. As a general rule, however, we will continue to send you email messages and newsletters via our email subscription (which you either signed up for or were automatically enrolled via other activities on our Site) until you opt out of these emails.

For payment and sensitive credit/debit card information, we use a Secure Socket Layer (SSL) certificate (technically a Transport Layer Security aka “TLS certificate”), which is an encryption security protocol to protect this information. The SSL/TLS certificate encrypts this data and ensures that anyone who intercepts the data can only see a scrambled set of characters and the information is safe and only visible to the website in which it was entered. We do not store or process this information personally on our server, but instead use a third-party service provider. We use safeguards that are commercially responsible and accepted in the industry to protect your personal information.

You acknowledge that we cannot prevent all misuse and unauthorized access to your personal information and hold us harmless should your personal information be tampered and/or intercepted without your or our consent. This includes a release of all claims associated with the unauthorized third-parties’ use of said information.

OPT-INS AND YOUR RIGHTS

Opting into the directory or requesting services constitutes consent to use provided data for connection facilitation and resource delivery.

If you want to see if we have your personal information and what we have about you, if you want to rectify or update your information, or if you want us to delete your personal information, please contact us at [email protected]. Note, we reserve the right to refuse your request should we believe the requested changes to be false, incorrect or fraudulent in nature.

Additionally, if you want to unsubscribe from our email list, simply click on the unsubscribe button on the bottom of our emails and follow the instructions. Please note that if you have subscribed to more than one list, then you will need to unsubscribe from each and your opting out may not guarantee that you have been removed from each list.

If you experience any issues unsubscribing, please contact us for prompt removal at the email below.


For further information about your rights and obligations when using our Site and Community, please refer to our Terms and Conditions, which are hereby incorporated by reference.

GDPR AND CCPA COMPLIANCE

If you are located in California, the European Economic Area (EEA), or any jurisdiction with data protection laws, you may have rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent those laws apply.

These rights may include accessing the personal information we collect and process about you, requesting corrections to any inaccurate or incomplete personal information, requesting deletion of your personal data subject to exceptions provided by law, opting out of the sale of your personal information (as defined by CCPA), objecting to or restricting the processing of your personal information in certain cases, and withdrawing consent for data processing where consent was previously provided.

To exercise these rights, please contact us at [email protected]. We will respond to requests as required by applicable laws and within the timeframes specified.

If you are a California resident, you can learn more about your rights under the CCPA at

California Attorney General’s website.


California residents have the right to request access to personal data we collect, request deletion of personal data (subject to legal exceptions), and opt out of the sale of personal information. We do not sell personal information directly, but third-party service providers we use, such as analytics and advertising platforms, may process personal data in ways considered a "sale" under CCPA. To exercise your rights, please contact us at [email protected].

We process personal information based on your consent, contractual necessity, our legitimate business interests, or as required by law.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time without prior notice. Any updates will be posted on this page and will take effect immediately. By continuing to use the Community, you consent to the revised policy.

CONTACTING US

If you have any questions, please email us at: [email protected]

Level Up Brands LLC

Please feel free to reach out and ask me any questions you might have! Click the chat button or email me at [email protected]

Copyright © 2025 Level Up Brands LLC. All Rights Reserved.